HGC Global Communications: Automating Global Number Provisioning

HGC Global Communications has selected Telesmart.io’s end-to-end portal automation platform to simplify and modernise its numbering services.

The implementation enables HGC to automate number inventory management, provisioning, routing, and porting through a unified, API-driven interface. This reduces operational complexity while improving speed, accuracy, and visibility across numbering workflows.

By leveraging Telesmart.io’s platform, HGC can better support customer demand for scalable, flexible number services while maintaining control and compliance across its number estate.

The partnership demonstrates Telesmart.io’s continued traction with established operators seeking to modernise legacy number management processes.

Next up: Explore Telesmart.io’s automated numbering and provisioning solutions.

Multi-Country Operator Environment

Challenge

Managing number estates across multiple countries with differing regulatory requirements introduced operational complexity and increased compliance risk.

Operational Approach

Telesmart was deployed as a central orchestration layer with region-specific compliance controls, enabling consistent lifecycle management while accommodating local regulatory frameworks.

Outcome

Oversight improved, confidence in compliance processes increased, and a scalable foundation was established to support continued regional expansion.

Platform & Partner Ecosystem

Challenge

Supporting downstream partners through manual number workflows constrained scalability and increased operational overhead.

Operational Approach

Telesmart was implemented as a white-label number orchestration layer, enabling partner self-service while maintaining central governance and operational control.

Outcome

Partner experience improved and a scalable operating model was established to support continued channel growth.

Coordinating Global Number Provisioning Across Carrier Networks

Challenge

Managing cloud-based numbering services across multiple partners introduced operational fragmentation, increasing manual effort and slowing customer onboarding.

Operational Approach

Telesmart was integrated as a central control layer for number lifecycle management, aligning partner and customer workflows within a governed operational model.

Outcome

Operational complexity was reduced and customer onboarding became faster and more predictable through standardised lifecycle processes.

Approved Quote

“By integrating our numbering services with Telesmart, customers gain a simpler and more efficient way to manage their number lifecycle within a single platform.”
BICS

Global ICT Provider Automates Multi-Country Number Operations

Challenge

An international ICT service provider needed greater automation and visibility across its number inventory to support service reliability and customer experience across multiple regions.

Operational Approach

Telesmart was integrated as an API-driven number orchestration layer within existing operational systems, enabling structured lifecycle management and consistent inventory control.

Outcome

Operational efficiency improved and the organisation strengthened its ability to deliver reliable, high-quality number-based services across regions.

Approved Quote

“With so many providers in the market, customer experience is a huge differentiator. Automation of number management enables us to deliver faster, more reliable services to our customers.”
HGC

Global Compliance & Numbering Specialist

Challenge

Compliance-driven number operations across multiple jurisdictions required stronger governance, auditability, and operational control.

Operational Approach

Telesmart was implemented as an automated number lifecycle orchestration layer with embedded audit trails and role-based access controls, supporting compliance-led operating models.

Outcome

Regulatory readiness improved and the operational effort associated with audits and compliance reporting was reduced.

USMatrix Number Provisioning Automation Case Study

USMatrix has selected Telesmart.io’s number inventory management platform to simplify the administration and monetisation of global phone numbers.

The platform provides USMatrix with real-time visibility into number availability, assignment, and usage, enabling more efficient allocation and faster service delivery to customers.

Through automation and API integration, Telesmart.io helps reduce manual handling of number resources while improving operational control and scalability.

This deployment reflects the growing demand among global voice providers for modern, automated approaches to managing complex number inventories.

Next up: See how Telesmart.io simplifies global number inventory management.

CPaaS Platform Number Automation | Multi-Country Provisioning Case Study

Challenge

Rapid growth placed increasing pressure on internal engineering teams to build and maintain number lifecycle functionality while supporting customer expansion.

Operational Approach

Telesmart was integrated as an API-driven number orchestration layer with white-label capabilities, embedding number lifecycle management directly into the CPaaS operating model and reducing reliance on bespoke internal development.

Outcome

Service rollout accelerated and scalable growth was supported while ongoing engineering effort was reduced.

Approved Quote

“The key to continued growth is better management of our resources, and that is exactly what the platform enables.”
USMatrix

Wholesale Carrier Number Lifecycle Control | Multi-Supplier Environment

Challenge

Legacy number management processes limited automation, visibility, and integration with existing OSS and BSS environments.

Operational Approach

Telesmart was introduced incrementally as an orchestration layer, enabling API-driven number lifecycle management without disrupting established OSS and BSS systems.

Outcome

Operational efficiency improved and friction across number management workflows was reduced, supporting a more flexible operating model.

Carrier Transformation to Automated Number Operations | Wholesale & CPaaS

Challenge

A UK-based wholesale carrier serving CPaaS and OTT providers needed a self-service operating model to support growing global DID demand while retaining full control of number inventory.

Operational Approach

Telesmart was deployed as a central number orchestration layer, providing real-time inventory visibility and automated lifecycle management while enabling structured customer self-service.

Outcome

Operational agility improved and a scalable foundation was established, later adopted at group level.

Approved Quote

“Telesmart is filling a gap in the market with a simple and easy-to-use platform that enables us to serve growing demand for global DIDs. The self-service model matches our needs and puts us in control of our inventory through a single pane of glass.”
— Commercial Director, UK Wholesale Carrier (2022)